Built by Hosts. Powered by Strassi App. Designed for Better Stays.
If you’ve stayed with us recently—or own a home we manage—you may have noticed that things have become a little smoother.
💬 Messages are answered faster.
🔑 Check-in feels more organized.
🧹 Cleaning and maintenance happen with even better coordination.
💰 Homeowner statements are clearer and easier to understand.
That’s because today marks an exciting milestone for us.
We’re proud to announce the launch of the next generation of the StellarStay platform—a completely redesigned system that will power every reservation, every guest stay, and every homeowner experience going forward.
🏡 A New Chapter
One thing many people don’t know is that StellarStay has always run on software built by our own team.
For years, we’ve developed and maintained our own internal platform to manage reservations, guest communication, owner reporting, and day-to-day operations. It has successfully powered thousands of reservations and helped us grow into the company we are today.
But as StellarStay continued to grow, we realized it was time to build something for the next decade—not simply improve what we already had.
So over the past two years, our development team quietly started over from scratch.
The result is a modern, faster, and far more capable platform built around the way we actually operate.
Today, we’re excited to officially launch it.
✨ What This Means for Our Guests
Our goal has always been simple:
Make every stay as effortless as possible.
The new platform helps us do exactly that.
💬 Faster communication
Messages are routed instantly to the right team member.
Our intelligent assistant helps prepare replies, allowing our team to respond even faster while ensuring every important conversation is still reviewed by a real person.
Technology helps us move faster.
Hospitality still comes from people.
🔑 A smoother arrival
Before your stay, you’ll complete a simple Arrival Page so we have everything needed before check-in day.
That means:
✅ fewer last-minute questions
✅ complete arrival instructions
✅ faster access to your vacation home
📱 Everything in one place
Your Guest Portal now brings everything together:
🏡 House information
📖 House rules
🚗 Arrival instructions
📶 Wi-Fi details
💳 Payment summary
🧾 Downloadable receipts for direct bookings
No more searching through emails to find important information.
🏠 What This Means for Homeowners
This is where you’ll notice some of the biggest improvements.
💰 Clear, transparent owner statements
Every reservation now includes a detailed breakdown of income and expenses, making it easy to understand exactly how every payout is calculated.
Your statements clearly show:
💵 Rental income
🧹 Cleaning costs
💳 Payment processing fees
🏠 Management fees
📊 Adjustments
📈 Net payout
Everything is organized, transparent, and easy to review.
📅 Automated billing and predictable payouts
Owner accounting is now more automated than ever.
Statements are generated automatically, payouts follow our regular semi-monthly schedule, and financial records are available in one convenient place.
Our goal is simple: complete transparency with less paperwork and fewer questions.
🧹 Smarter cleaning operations
We’ve also introduced a dedicated professional application for our cleaning teams.
Every turnover is digitally assigned, tracked, and completed with checklists, notes, and photos, helping ensure every home is ready for the next guest.
This means better coordination, greater consistency, and even higher cleaning standards.
👷 Better vendor collaboration
Maintenance contractors and service providers now have their own workspace as well.
They can:
🔧 Receive work orders instantly
📷 Upload before-and-after photos
📝 Leave service notes
🧾 Submit invoices
✅ Mark work complete
This creates better communication between vendors, our operations team, and homeowners while keeping everything organized in one place.
🌐 Better direct bookings
Guests booking directly with StellarStay now enjoy an experience that’s every bit as polished as booking through a major travel platform.
Features include:
💳 Secure online payments
🧾 Instant receipts
🔐 Identity verification
💰 Security deposits
📄 Digital agreements
📱 Mobile-friendly guest portal
Direct bookings remain one of the easiest ways to save on marketplace service fees while enjoying the same professional experience.
📱 Mobile First
The new platform was designed from the ground up to work beautifully on phones, tablets, and desktop computers.
Whether you’re preparing for your stay, reviewing homeowner statements, or managing a property, everything is just a few taps away.
A dedicated StellarStay mobile app is also in development and will be arriving soon.
🚀 Ready to Explore?
The new StellarStay platform is available today.
Simply click Log In on our website or visit:
Whether you’re a guest preparing for an upcoming stay, a homeowner reviewing your statements, or a vendor managing assigned work, you’ll find a faster, cleaner, and more modern experience.
We invite you to sign in and explore what’s new.
🗂️ Looking for Historical Records?
To make the transition as smooth as possible, we’ve kept our original platform available for a limited time at:
The legacy portal will remain online for the next few months while everyone becomes familiar with the new system. After that, it will be permanently retired.
⭐ Meet Strassi
While building the next generation of StellarStay, something unexpected happened.
Our internal platform became so capable that we realized it could help other professional vacation rental operators too.
That’s how Strassi was born.
Today, Strassi powers every part of StellarStay—from reservations and guest communication to owner accounting, vendor management, maintenance, reporting, and business operations.
Because StellarStay was Strassi’s very first customer, every feature has already been tested through thousands of real reservations, real homeowners, real cleanings, and real guest experiences before becoming available to anyone else.
We’re incredibly proud of what our team has built, and we’re even more excited about where it’s going next.
❤️ What Hasn’t Changed
While the technology behind StellarStay has evolved, one thing remains exactly the same.
Our commitment to hospitality.
You’ll still talk to the same friendly team.
We’ll still care for every home as if it were our own.
We’ll still answer questions, solve problems, and do everything we can to make every stay a great one.
Technology simply helps us spend less time on repetitive work and more time focusing on what matters most—people.
🏠 Thinking About Renting Your Home?
Whether you’re exploring short-term rentals for the first time or looking for a more transparent, technology-driven property management partner, we’d love to show you what StellarStay can do.
From professional guest communication and dynamic pricing to automated owner reporting, dedicated cleaning operations, vendor coordination, and powerful direct booking tools, we’ve built a complete ecosystem designed to help homeowners succeed.
Ready to learn more?
👉 Get started today: https://www.stellarstay.com/get-started
We’d love the opportunity to earn your trust.
Thank you for being part of the StellarStay journey.
The best is yet to come.
Warm regards,
⭐ The StellarStay Team
