At StellarStay, we love making every stay smooth and stress-free — but there’s one area where we have to draw a clear line: mail and package deliveries.
We understand how convenient it might seem to send something ahead of your trip, but allowing mail delivery to vacation rentals creates a surprising number of risks for both guests and property owners. That’s why we don’t allow packages to be sent to any of our properties unless you’ve received explicit permission from our team.
If you’re a short-term rental host, property manager, or industry partner in Colorado, mark your calendar for Saturday, November 15, from 10:00 AM – 4:30 PM MT. The Colorado Short-Term Rental Association (COSTRA) is hosting the annual Colorado STR Summit in Denver — and this year’s theme, “Where Heart Meets Strategy,” promises to bring together the best minds and biggest hearts in the STR community.
When it comes to Airbnb reviews, “Communication” is one of the most misunderstood categories. It’s not about whether you liked every message — it’s about how clearly, promptly, and responsibly the host communicated.
Before you check out, please take a few moments to look through every part of the home — closets, drawers, under beds, bathrooms, and kitchen counters — to make sure you’ve packed up everything that’s yours. A quick double-check can save you the hassle of realizing something special got left behind once you’re already on your way.
At StellarStay, we work hard to provide a seamless, transparent, and secure experience for every guest. A recent exchange with one of our guests — and many stories from seasoned hosts on popular discussion boards — illustrates why it’s critical for both guests and hosts to keep all communication inside the Airbnb platform.
At StellarStay, we take the check-in process seriously. It’s the first real interaction guests have with the space — and when done right, it sets the tone for a wonderful stay. That’s why we offer clear communication, easy access, flexible options, and a warm welcome.
So when a guest gives 4 stars in the “Check-in” category even though everything went smoothly — it raises a fair question: What went wrong?
Let’s take a look at how to rate this category accurately and fairly.
At StellarStay, we believe in two things above all: transparency and cleanliness. That’s why, after every single turnover, our cleaning teams complete a detailed, time-stamped inspection report.
📸 These reports include photos and notes (yes, even when something small like a blanket is missing) so we can prove the exact condition of the home before check-in. It’s our way of ensuring fairness—for both guests and hosts.
At StellarStay, we know that most guests want to leave helpful and honest reviews — and we love that! Reviews guide future travelers and help hardworking hosts improve.
But there’s one rating category that often causes a bit of confusion (and, sometimes, a little unintentional harm):
VALUE
Let’s talk about what it really means — and how to rate it in a way that’s both fair and kind.
At StellarStay, we love helping our guests celebrate life’s special moments—birthdays, baby showers, anniversaries, or just getting the family together for the weekend. There’s nothing better than seeing people make memories in a beautiful home-away-from-home.
But here’s the thing: for all of that to go smoothly, honest communication is key—especially when it comes to how many people will actually be at the property.
We believe success in short-term rentals doesn’t come from chasing every booking. It comes from protecting the properties we’re entrusted to manage, maintaining high standards, and cultivating respectful relationships between guests, hosts, and homeowners. In fact, it’s exactly this discipline that allows us to create long-term profitability—not just for us, but for the owners who’ve trusted us with their homes.
