Living next to a short-term rental can sometimes raise questions. Who are the guests? Are they following the rules? Is everything happening responsibly?
At StellarStay, we completely understand these concerns. In fact, we welcome communication from neighbors because it helps us maintain safe, respectful homes and good relationships within the community.
Recently, however, we experienced a situation that shows how small misunderstandings can quickly escalate into a chain of unnecessary actions.
When homeowners begin exploring short-term rentals, one of the first questions that naturally comes up is insurance.
It’s an understandable concern. Opening your home to guests can feel like a big step, and many people want to know what protections already exist before deciding whether additional insurance is necessary.
How to Reset Your Airbnb Profile, Rebuild Trust, and Enjoy Better Stays
At StellarStay, we believe every guest deserves a fresh start. Many travelers have one or two reviews from years ago that don’t reflect who they are today. Sometimes those reviews come from misunderstandings, rushed check-outs, or simply not knowing the differences between hotels and short-term rentals.
Travel days can be busy, and we know guests want a smooth, easy arrival where everything “just works.” However, vacation rentals operate very differently from hotels. Each home is unique, each community has its own expectations, and check-in instructions are tailored specifically for your reservation.
To make your stay seamless, it’s essential to review everything we send you.
On January 4, we terminated an employee for unethical behavior. This individual had been working with us remotely from outside the United States and, during his employment, had access to certain partner platforms, vendor systems, and short-term rental accounts as part of his development responsibilities.
Immediately following the termination, we implemented comprehensive security measures, including revoking all known access and rotating credentials across all systems, including our VRBO account.
At StellarStay, we’re always here to make travel smoother, easier, and more enjoyable. Sometimes a simple request—like checking out late—opens up a helpful conversation about how short-term rentals actually operate behind the scenes.
Here’s a friendly real example from one of our properties that shows why late check-outs aren’t always possible, what the best alternative is, and how we make sure guests still feel supported every step of the way. 💛
At StellarStay, we love making every stay smooth and stress-free — but there’s one area where we have to draw a clear line: mail and package deliveries.
We understand how convenient it might seem to send something ahead of your trip, but allowing mail delivery to vacation rentals creates a surprising number of risks for both guests and property owners. That’s why we don’t allow packages to be sent to any of our properties unless you’ve received explicit permission from our team.
If you’re a short-term rental host, property manager, or industry partner in Colorado, mark your calendar for Saturday, November 15, from 10:00 AM – 4:30 PM MT. The Colorado Short-Term Rental Association (COSTRA) is hosting the annual Colorado STR Summit in Denver — and this year’s theme, “Where Heart Meets Strategy,” promises to bring together the best minds and biggest hearts in the STR community.
When it comes to Airbnb reviews, “Communication” is one of the most misunderstood categories. It’s not about whether you liked every message — it’s about how clearly, promptly, and responsibly the host communicated.
Before you check out, please take a few moments to look through every part of the home — closets, drawers, under beds, bathrooms, and kitchen counters — to make sure you’ve packed up everything that’s yours. A quick double-check can save you the hassle of realizing something special got left behind once you’re already on your way.
