At StellarStay, we work hard to provide a seamless, transparent, and secure experience for every guest. A recent exchange with one of our guests — and many stories from seasoned hosts on popular discussion boards — illustrates why it’s critical for both guests and hosts to keep all communication inside the Airbnb platform.
At StellarStay, we take the check-in process seriously. It’s the first real interaction guests have with the space — and when done right, it sets the tone for a wonderful stay. That’s why we offer clear communication, easy access, flexible options, and a warm welcome.
So when a guest gives 4 stars in the “Check-in” category even though everything went smoothly — it raises a fair question: What went wrong?
Let’s take a look at how to rate this category accurately and fairly.
At StellarStay, we believe in two things above all: transparency and cleanliness. That’s why, after every single turnover, our cleaning teams complete a detailed, time-stamped inspection report.
📸 These reports include photos and notes (yes, even when something small like a blanket is missing) so we can prove the exact condition of the home before check-in. It’s our way of ensuring fairness—for both guests and hosts.
At StellarStay, we know that most guests want to leave helpful and honest reviews — and we love that! Reviews guide future travelers and help hardworking hosts improve.
But there’s one rating category that often causes a bit of confusion (and, sometimes, a little unintentional harm):
VALUE
Let’s talk about what it really means — and how to rate it in a way that’s both fair and kind.
At StellarStay, we’re passionate about creating amazing experiences for our guests, and we truly enjoy going the extra mile whenever we can. We love seeing families and friends come together, and we know that plans sometimes shift. However, there are moments when we have to gently say “no”—not because we want to, but because we’re bound by platform policies and the responsibility we carry as stewards of someone’s home.
When you walk into your Airbnb, there’s nothing quite like that fresh, clean feeling—beds made, floors shining, and everything in its place. Cleanliness matters. A lot. And trust us—your host cares just as much as you do. But sometimes, nature, weather, or regional quirks play a little role in how things look or feel. So let’s talk about how to keep your review fair, thoughtful, and helpful for everyone.
Leaving a review after your stay is one of the most helpful things you can do — both for fellow travelers and for the hosts who put their heart into creating memorable experiences. But when it comes to Airbnb’s Accuracy category, many guests aren’t quite sure what they’re really being asked to rate.
Booking a vacation rental on platforms like Airbnb or VRBO can be exciting—you’re one step closer to your getaway! But we’ve seen time and time again how a little oversight at the booking stage can lead to big frustration later. Whether it’s confusion over the cancellation policy, surprise fees, or unexpected house rules, these issues often stem from skipping the fine print.
At StellarStay™, we want your travel experience to be smooth from start to finish. So here’s a friendly guide to help you avoid common pitfalls and book with confidence:
When it comes to leaving a review after your Airbnb stay, every star counts. Your feedback not only helps future travelers, but also directly affects the host’s standing on the platform. While most of the rating categories are pretty straightforward, one often causes confusion: Location.
Big news, big dreams, and a bold new chapter — we’re thrilled to announce that HomieBees is now officially StellarStay™!
Since launching our website in September 2021, HomieBees has been on an incredible journey — built on heart, hustle, and a passion for delivering unforgettable stays. From day one, we set out to create something special, and thanks to our amazing guests, homeowners, and team, HomieBees quickly grew into a name people could trust and celebrate.