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When homeowners begin exploring short-term rentals, one of the first questions that naturally comes up is insurance.

It’s an understandable concern. Opening your home to guests can feel like a big step, and many people want to know what protections already exist before deciding whether additional insurance is necessary.

At StellarStay, our goal is to provide warm, beautiful, welcoming homes — and to protect the properties entrusted to us by their owners. Some guests occasionally feel unsure about security deposits, so we want to address the topic clearly, kindly, and transparently.

Below is everything you need to know, with zero stress and full clarity.

Planning a trip should be exciting — but unexpected events like severe weather, travel disruptions, or personal emergencies can quickly complicate travel plans. Many guests are surprised to learn that Airbnb’s refund policies are not based on whether they can travel, but on whether the reservation location is directly affected by a qualifying disruptive event.

On January 4, we terminated an employee for unethical behavior. This individual had been working with us remotely from outside the United States and, during his employment, had access to certain partner platforms, vendor systems, and short-term rental accounts as part of his development responsibilities.

Immediately following the termination, we implemented comprehensive security measures, including revoking all known access and rotating credentials across all systems, including our VRBO account.