StellarStay News

At StellarStay, we’ve always believed that Airbnb’s success depends on fairness, transparency, and the protection of both guests and hosts. But what happens when Airbnb fails to uphold its own rules—rules designed to ensure trust and authenticity on the platform?

This is our story.

🏡 A Simple Mistake Turned Into a Nightmare

A guest, Fabiola, stayed at our property Darvany Haven for one night.

At StellarStay, we love making every stay smooth and stress-free — but there’s one area where we have to draw a clear line: mail and package deliveries.

We understand how convenient it might seem to send something ahead of your trip, but allowing mail delivery to vacation rentals creates a surprising number of risks for both guests and property owners. That’s why we don’t allow packages to be sent to any of our properties unless you’ve received explicit permission from our team.

When it comes to Airbnb reviews, “Communication” is one of the most misunderstood categories. It’s not about whether you liked every message — it’s about how clearly, promptly, and responsibly the host communicated.

We’re beyond excited to share some incredible news — we’ve officially earned Airbnb Superhost status once again! 🎉

This recognition isn’t just about badges and ratings; it’s a reflection of the trust, respect, and connection we’ve built with every single guest who’s walked through our doors. Your positive energy, thoughtful feedback, and kind words have helped us reach new heights — and we couldn’t be more grateful. 💛

Before you check out, please take a few moments to look through every part of the home — closets, drawers, under beds, bathrooms, and kitchen counters — to make sure you’ve packed up everything that’s yours. A quick double-check can save you the hassle of realizing something special got left behind once you’re already on your way.

Hosting isn’t always about fresh sheets, sparkling kitchens, and happy check-ins. Sometimes it’s about human choices—and what happens when someone refuses the good option that’s right in front of them.

At StellarStay, we work hard to provide a seamless, transparent, and secure experience for every guest. A recent exchange with one of our guests — and many stories from seasoned hosts on popular discussion boards — illustrates why it’s critical for both guests and hosts to keep all communication inside the Airbnb platform.

At StellarStay, we take the check-in process seriously. It’s the first real interaction guests have with the space — and when done right, it sets the tone for a wonderful stay. That’s why we offer clear communication, easy access, flexible options, and a warm welcome.

So when a guest gives 4 stars in the “Check-in” category even though everything went smoothly — it raises a fair question: What went wrong?

Let’s take a look at how to rate this category accurately and fairly.

At StellarStay, we believe in two things above all: transparency and cleanliness. That’s why, after every single turnover, our cleaning teams complete a detailed, time-stamped inspection report.

📸 These reports include photos and notes (yes, even when something small like a blanket is missing) so we can prove the exact condition of the home before check-in. It’s our way of ensuring fairness—for both guests and hosts.

At StellarStay, we know that most guests want to leave helpful and honest reviews — and we love that! Reviews guide future travelers and help hardworking hosts improve.

But there’s one rating category that often causes a bit of confusion (and, sometimes, a little unintentional harm):

VALUE

Let’s talk about what it really means — and how to rate it in a way that’s both fair and kind.