StellarStay News

We’re beyond excited to share some incredible news — we’ve officially earned Airbnb Superhost status once again! 🎉

This recognition isn’t just about badges and ratings; it’s a reflection of the trust, respect, and connection we’ve built with every single guest who’s walked through our doors. Your positive energy, thoughtful feedback, and kind words have helped us reach new heights — and we couldn’t be more grateful. 💛

Before you check out, please take a few moments to look through every part of the home — closets, drawers, under beds, bathrooms, and kitchen counters — to make sure you’ve packed up everything that’s yours. A quick double-check can save you the hassle of realizing something special got left behind once you’re already on your way.

Hosting isn’t always about fresh sheets, sparkling kitchens, and happy check-ins. Sometimes it’s about human choices—and what happens when someone refuses the good option that’s right in front of them.

At StellarStay, we work hard to provide a seamless, transparent, and secure experience for every guest. A recent exchange with one of our guests — and many stories from seasoned hosts on popular discussion boards — illustrates why it’s critical for both guests and hosts to keep all communication inside the Airbnb platform.

At StellarStay, we take the check-in process seriously. It’s the first real interaction guests have with the space — and when done right, it sets the tone for a wonderful stay. That’s why we offer clear communication, easy access, flexible options, and a warm welcome.

So when a guest gives 4 stars in the “Check-in” category even though everything went smoothly — it raises a fair question: What went wrong?

Let’s take a look at how to rate this category accurately and fairly.

At StellarStay, we believe in two things above all: transparency and cleanliness. That’s why, after every single turnover, our cleaning teams complete a detailed, time-stamped inspection report.

📸 These reports include photos and notes (yes, even when something small like a blanket is missing) so we can prove the exact condition of the home before check-in. It’s our way of ensuring fairness—for both guests and hosts.

At StellarStay, we know that most guests want to leave helpful and honest reviews — and we love that! Reviews guide future travelers and help hardworking hosts improve.

But there’s one rating category that often causes a bit of confusion (and, sometimes, a little unintentional harm):

VALUE

Let’s talk about what it really means — and how to rate it in a way that’s both fair and kind.

At StellarStay, we love helping our guests celebrate life’s special moments—birthdays, baby showers, anniversaries, or just getting the family together for the weekend. There’s nothing better than seeing people make memories in a beautiful home-away-from-home.

But here’s the thing: for all of that to go smoothly, honest communication is key—especially when it comes to how many people will actually be at the property.

We believe success in short-term rentals doesn’t come from chasing every booking. It comes from protecting the properties we’re entrusted to manage, maintaining high standards, and cultivating respectful relationships between guests, hosts, and homeowners. In fact, it’s exactly this discipline that allows us to create long-term profitability—not just for us, but for the owners who’ve trusted us with their homes.

As professional hosts, we put a lot of trust in Airbnb—not just in their platform, but also in the Support team that’s supposed to back us up when things go wrong. Unfortunately, that trust doesn’t always hold.

Recently, we experienced a situation that highlights a difficult truth: Airbnb’s conduct is not always consistent, and some of their representatives lack the training or experience needed to properly apply the platform’s own policies.