What to Do if You Can't Make It to Your Airbnb or VRBO Reservation
Recently, one of our guests, Stephen, faced a challenging situation. Due to severe weather, his flight was canceled, preventing him from reaching a property under our management. Unfortunately, Airbnb determined that Stephen’s situation did not qualify for their Major Disruptive Events policy, which can sometimes provide compensation for extraordinary circumstances. Stephen also didn’t have travel insurance to cover his unexpected expenses and, despite our offer to cancel his reservation as soon as possible so we could try to rebook the dates, he chose to keep the booking active. Since his reservation wasn’t canceled, it was considered a standard booking, and we received the full payment as usual, even though Stephen never made it to the property.
