Living next to a short-term rental can sometimes raise questions. Who are the guests? Are they following the rules? Is everything happening responsibly?
At StellarStay, we completely understand these concerns. In fact, we welcome communication from neighbors because it helps us maintain safe, respectful homes and good relationships within the community.
Recently, however, we experienced a situation that shows how small misunderstandings can quickly escalate into a chain of unnecessary actions.
When homeowners begin exploring short-term rentals, one of the first questions that naturally comes up is insurance.
It’s an understandable concern. Opening your home to guests can feel like a big step, and many people want to know what protections already exist before deciding whether additional insurance is necessary.
How to Reset Your Airbnb Profile, Rebuild Trust, and Enjoy Better Stays
At StellarStay, we believe every guest deserves a fresh start. Many travelers have one or two reviews from years ago that don’t reflect who they are today. Sometimes those reviews come from misunderstandings, rushed check-outs, or simply not knowing the differences between hotels and short-term rentals.
Planning a trip should be exciting — but unexpected events like severe weather, travel disruptions, or personal emergencies can quickly complicate travel plans. Many guests are surprised to learn that Airbnb’s refund policies are not based on whether they can travel, but on whether the reservation location is directly affected by a qualifying disruptive event.
Travel days can be busy, and we know guests want a smooth, easy arrival where everything “just works.” However, vacation rentals operate very differently from hotels. Each home is unique, each community has its own expectations, and check-in instructions are tailored specifically for your reservation.
To make your stay seamless, it’s essential to review everything we send you.
At StellarStay, we’re always here to make travel smoother, easier, and more enjoyable. Sometimes a simple request—like checking out late—opens up a helpful conversation about how short-term rentals actually operate behind the scenes.
Here’s a friendly real example from one of our properties that shows why late check-outs aren’t always possible, what the best alternative is, and how we make sure guests still feel supported every step of the way. 💛
At StellarStay, we’ve always believed that Airbnb’s success depends on fairness, transparency, and the protection of both guests and hosts. But what happens when Airbnb fails to uphold its own rules—rules designed to ensure trust and authenticity on the platform?
This is our story.
🏡 A Simple Mistake Turned Into a Nightmare
A guest, Fabiola, stayed at our property Darvany Haven for one night.
At StellarStay, we love making every stay smooth and stress-free — but there’s one area where we have to draw a clear line: mail and package deliveries.
We understand how convenient it might seem to send something ahead of your trip, but allowing mail delivery to vacation rentals creates a surprising number of risks for both guests and property owners. That’s why we don’t allow packages to be sent to any of our properties unless you’ve received explicit permission from our team.
Starting October 27, 2025, Airbnb will roll out a new, simplified single service fee structure. While this change may sound technical, here’s the good news — nothing changes for guests except for a clearer, more transparent price breakdown.
Let’s take a closer look at what this means for you as a StellarStay host or owner.
If you’re a short-term rental host, property manager, or industry partner in Colorado, mark your calendar for Saturday, November 15, from 10:00 AM – 4:30 PM MT. The Colorado Short-Term Rental Association (COSTRA) is hosting the annual Colorado STR Summit in Denver — and this year’s theme, “Where Heart Meets Strategy,” promises to bring together the best minds and biggest hearts in the STR community.
